Terms of use

# This company uses the personal information (name and representative name, telephone number, email address, location (prefecture), etc.) that our customers have entered in accordance with the Mizkan Group's privacy policy, and only to the extent necessary to achieve the purposes of use provided below. We also may provide the personal information of our customers to partner companies within the scope necessary to achieve the purposes of use (partner companies will use the personal information of our customers only for the purpose of developing, improving, and other activities aimed at improving the quality of their own products and services).

[Purposes of use]

  • - Making MIZKAN MUSEUM reservations and contacting reservation holders/visitors
  • - Communicating event information, etc. from MIZKAN MUSEUM
  • - Performing tasks related to the sale, delivery, and payment of products, rights, services, etc. of the Mizkan Group or third parties
  • - Communicating campaign information, confirming campaign eligibility, holding lotteries, notifying winners, and shipping prizes
  • - Providing event information, and holding, managing, and operating events
  • - Contacting campaign winners and shipping prizes in collaboration with supermarkets, etc.
  • - Providing information on Mizkan Group products and services through email, direct mail, postal mail, telephone, and other communication tools and methods
  • - Sending and providing gifts and other products and services on behalf of the person concerned (personal information of the designated recipient will be used for shipping and provision of items.)
  • - Exercising rights and fulfilling obligations based on contracts, laws, etc.
  • - Responding to inquiries and complaints regarding products and services, etc., and storing response records
  • - Admitting and guiding visitors in Mizkan Group facility tours, contacting in case of emergencies
  • - Conducting questionnaire surveys for product development and product improvement, and other activities aimed to improve the quality of products and services
  • - Developing, improving, and other activities aimed at improving the quality of products and services of the Mizkan Group or its subcontractors
  • - Sending messages of congratulations, condolences, etc.
  • - Handling system maintenance and troubleshooting
  • - Making confirmations necessary for business activities and business communication
  • - Creating information that is statistically processed in a manner that does not identify individuals
  • - Regarding the personal information of those who post information and apply on websites operated by the Mizkan Group, using text/works submitted to websites/application software in advertising materials of the Mizkan Group*Portrait rights, copyrights, and other commercial property rights related to the relevant submission belong to the person who submitted the relevant text/work, but by the act of submission or application, the relevant person licenses (including the right to sublicense it to a third party) the Mizkan Group the right to use (including reproduction, publication, transmission, distribution, transfer, loan, translation, and adaptation) the relevant submission free of charge, non-exclusively, and globally, and agrees not to exercise the moral rights of the author against the Mizkan Group.
  • - Providing affiliate services
  • - Conducting analysis of personal information of related parties, and research and statistical analysis of development, advertising, public relations, marketing activities, and marketing data of Mizkan Group products and services by methods including the following:
    • (1) Method where the Mizkan Group provides personal information (*1) of related parties held by the Mizkan Group to a third party (*2) in a form that does not allow identification of individuals, and the relevant third party links it to personal and other information of related parties held by the third party
    • (2) Method where the Mizkan Group acquires personal information of related parties held by a third party in a form that does not allow identification of individuals, and links it to personal and other information of related parties held by the Mizkan Group
    • (3) Method combining (1) and (2)
      *1 “Personal information of related parties” in this section includes the following information. - In addition to personal information acquired by the Mizkan Group, purchase history and other attribute information, etc. of related parties
      - Website browsing history, etc. of related parties collected by the Mizkan Group website and platform operators, and advertising companies, etc. using cookies and advertising identifiers (IDFA/ADID) *2 “Third party” in this section refers to affiliated businesses, etc., including advertising companies in the digital marketing field.
  • - If entrusted with the handling of personal information by a business partner, etc., carrying out the entrusted work (including acting as a shipping agent for products and communicating regarding shipping)
  • - Matching with sources maintained by third parties for postal address verification, marketing activities, and advertising
  • - In addition to the above, managing information of related parties, conducting various other communication, managing responses, etc. (confirmation of names, addresses, ages, etc. of related parties for these purposes)
  • - Providing information to partner companies (including foreign companies located in Canada, the United States, etc.) for website management, data management, etc. (Partner companies may use the personal information of related parties only for the purpose of developing, improving, and other activities aimed at improving the quality of their own products and services.)
  • - Using information for other purposes with the prior consent of the parties involved"

# If it becomes necessary to use customer information beyond the scope that is reasonably considered to be related to the purposes of use specified above, we will notify the customers of the purpose of use in advance and obtain their consent. If the customer does not give consent to the new purpose of use, the relevant customer information will not be used for that purpose.

# The Mizkan Group will jointly use customer information as follows. Please note that the manner of joint use may be reconsidered as necessary in the future. In that case, we will notify or make a public announcement in advance.

  • (1) Scope of joint use
    Mizkan Holdings Co., Ltd., Mizkan J plus Holdings Co., Ltd., Mizkan Co., Ltd., Mizkan Partners Co., Ltd., Mizkan Logitec Co., Ltd., Nakano Sumise Co., Ltd., Mizkan Asset Co., Ltd., Nakano Asset Global Ltd., Nakano Asset UK Limited, Mizkan AMS B.V., Mizkan America Holdings, Inc., Mizkan America, Inc., Mizkan America Partners, Inc., Mizkan Euro Holdings Limited, Mizkan Euro Ltd., Mizkan Euro Partners Limited, Mizkan Asia Pacific Pte. Ltd., Mizkan China Co., Ltd., ZENB JAPAN Co., Ltd., ZENB US, Inc., ZENB UK Ltd., BORN SIMPLE Brands LLC
  • (2) Purpose of joint use
    The same as the purpose of use of personal information as specified above.
  • (3) Items of personal information to be jointly used
    Name and representative name, telephone number, email address, location (prefecture name), etc.
  • (4) Name and address of the entity responsible for managing personal information to be jointly used, and the name of the representative
    Mizkan Holdings Co., Ltd.
    2-6 Nakamura-cho, Handa, Aichi Prefecture, Japan
    Tomoyo Hikosaka, Division General Manager Internal Control Division

# The Mizkan Group may obtain information related to personal information such as cookies and advertising identifiers (IDFA/ADID) regarding customers from other businesses (including, but not limited to, DMP businesses and partner businesses in the digital marketing field), and after linking it with personal information of the customer and acquiring it as personal data, may use it for the purposes specified above.

# We may send surveys or information regarding products and services of our company or our group companies at a later date to the email address entered by customers.

# If the Mizkan Group receives a request from a related party to disclose; correct, add to, or delete; cease to use; etc. the personal information based on the Act on the Protection of Personal Information, the Mizkan Group will do so in a reasonably prompt manner in accordance with the prescribed procedures. Please contact customer service below. Please refrain from personally visiting our company. We will be unable to address your issues in this manner.

[Customer service]

Toll-free number: 0120-261-330 (from within Japan only)
Hours: Weekdays from 9:00 am to 4:00 pm (excluding Saturdays, Sundays, holidays, summer vacation, and Year-End/New Year holidays)
*Incoming calls are recorded for the purpose of checking the content of the call and improving our services. *To ensure a satisfactory response to our callers, we ask that you enable the caller ID function to show your phone number.