Visiting and making reservations

What are your opening hours and closed days?

Opening hours are from 9:30 am to 5:00 pm.

The museum is closed every Thursday (also closed on public holidays) and during the Year-End/New Year holidays.
Please note that we may close for safety reasons in anticipation of bad weather or in the event of a disaster.

Is there parking?

Yes.


We have space for approximately 40 vehicles in Parking Lot No. 1 and approximately 50 vehicles in Parking Lot No. 2.
Three buses can be parked in a separate bus parking lot.
*Bus parking lot information PDF [524 kb]

Will I need a reservation?

Advance online reservations are required.

If there are available slots on the day of your visit, you may complete the admission procedure at the reception. However, we recommend making reservations in advance for visits on Saturdays, Sundays, and during spring and summer vacations, etc.

When can I make a reservation?

We accept reservations online from 9:30 am one month in advance.

How many people can go on a course?

The course capacity is 30 people for the Full Museum Course, and 30 people for the Mini Museum Course.

If your group is larger than the course capacity, please divide it into smaller groups and reserve a separate course for each smaller group.

Do infants/toddlers count as a course member in terms of course capacity?

Yes.


Children aged zero and above are counted as one course member.

Can I change my reservation?

Reservations can also be changed online.


After the reservation is completed, you will receive a “Thank you for your reservation at [Mizkan Museum]” email.
Please use the cancellation URL provided in this email to complete the cancellation procedure, and then make another online reservation.
If you do not receive the email, please contact us by phone.

Can I visit only the shop?

Yes, it is possible to visit only the shop.


Entry to the shop is free of charge also for those without course reservations.

How do I make a reservation?

We accept reservations online.

Course details

What kind of courses do you have?

[Full Museum Course] Maximum duration of stay: 120 minutes

A course covering all zones of the museum (Room of Earth, Gallery of the Wind, Room of Time, Water Theater, and The Park of Light). The Room of Time and Water Theater will be a guided course that begins 30 minutes after the reservation time.

[Mini Museum Course] Maximum duration of stay: 120 minutes *For the 15:15 mini museum course only, the maximum duration of stay is 105minutes

A course for only the Room of Earth and The Park of Light, where visitors can casually enjoy the two zones. You can also customize your own bottle of Ajipon.

Will there be a guide?

For the Full Museum Course only, The Room of Time and Water Theater will be a guided course that begins 30 minutes after the reservation time (guidance duration: 50 minutes).

Is the museum barrier-free?

Yes, this museum is a barrier-free facility.

The building has different levels with stairs, but there are elevators available.

Do you have information in other languages?

The “Room of Earth” zone has information pamphlets in English, Korean, and Chinese.

In the Full Museum Course, the guidance in the Room of Time and Water Theater is in Japanese only.
  • The Full Museum Course has a text guide in all facilities. Please use it from your smartphone.

What do you mean by customizing my own Ajipon?

If you purchase a bottle of Ajipon (200 yen per bottle) from the vending machine in the studio, scan the QR code on the Ajipon bottle with a QR code reader, and take a photo, you can create an Ajipon label with your face on it. Stick it on the bottle to create your own customized Ajipon bottle! (Please note that no receipt will be issued.)

Facility use

Do you have a nursing room?

Yes. It is located at the entrance.

Do you rent out wheelchairs and strollers?

We offer wheelchairs for rental (for use inside the museum only).

If you wish to rent one, please ask at the reception desk.
Please note that we have only a limited number of wheelchairs and rental may not always be possible.
We do not offer strollers for rental.
Also, please also refrain from using strollers inside the museum.
Please prepare a baby carrier or other means as necessary.

Can I take pictures inside the museum?

Visitors may take photos anywhere in the museum except in the Water Theater.

Please refrain from taking photos in a manner that may disturb other visitors, such as using flash photography or selfie sticks.
Also, except in the Room of Earth(An experience-based corner is excluded) and The Park of Light, please refrain from recording video or audio.

Do you have a smoking room?

There is a smoking room at the entrance

(*Smoking is prohibited in the course area).

Are pets allowed?

We do not allow pets to enter the museum.

Entering with a guide dog is permitted.

Can I eat and drink inside the museum?

"As a general rule, we do not allow food and drinks to be brought into the museum. However, we do permit water and tea in plastic bottles or water bottles (please drink it while sitting on a chair or bench).
We do not have restaurants or other eateries."

Can you look after my luggage?

Free lockers are available next to the reception.

Museum School Tours

[Please note]

School Tours are by telephone reservation only.
The School Tour is available only when pupils/students supervised by their teachers are visiting as part of their school curriculum.