FAQ

Opening hours are from 9:30 am to 5:00 pm.

The museum is closed every Thursday (also closed on public holidays) and during the Year-End/New Year holidays.
Please note that we may close for safety reasons in anticipation of bad weather or in the event of a disaster.

Yes.

We have space for approximately 40 vehicles in Parking Lot No. 1 and approximately 50 vehicles in Parking Lot No. 2.
Three buses can be parked in a separate bus parking lot.
*Bus parking lot information PDF [524 kb]

Advance online reservations are required.

If there are available slots on the day of your visit, you may complete the admission procedure at the reception. However, we recommend making reservations in advance for visits on Saturdays, Sundays, and during spring and summer vacations, etc.

We accept reservations online from 9:30 am one month in advance.

The tour capacity is 30 people for the Full Museum Tour, and 15 people for the Mini Museum Tour.

If your group is larger than the tour capacity, please divide it into smaller groups and reserve a separate tour for each smaller group.

Yes.

Children aged zero and above are counted as one tour member.

Reservations can also be changed online.

After the reservation is completed, you will receive a “Thank you for your reservation at [Mizkan Museum]” email.
Please use the cancellation URL provided in this email to complete the cancellation procedure, and then make another online reservation.
If you do not receive the email, please contact us by phone.

Yes, it is possible to visit only the shop.

Entry to the shop is free of charge also for those without tour reservations.

We accept reservations online.
If you are:

[Full Museum Tour] Maximum duration of stay: 120 minutes

A tour covering all zones of the museum (Room of Earth, Gallery of the Wind, Room of Time, Water Theater, and The Park of Light). The Room of Time and Water Theater will be a guided tour that begins 30 minutes after the reservation time.

[Mini Museum Tour] Maximum duration of stay: 120 minutes

A tour for only the Room of Earth and The Park of Light, where visitors can casually enjoy the two zones. You can also customize your own bottle of Ajipon.

For the Full Museum Tour only, The Room of Time and Water Theater will be a guided tour that begins 30 minutes after the reservation time (guidance duration: 50 minutes).

Yes, this museum is a barrier-free facility.

The building has different levels with stairs, but there are elevators available.
Customers wishing to reserve the Full Museum Tour and who require assistance or have problems walking, please call to make your reservation. (*Tel: +81-(0)569-24-5111)

The “Room of Earth” zone has information pamphlets in English, Korean, and Chinese.

In the Full Museum Tour, the guidance in the Room of Time and Water Theater is in Japanese only.

If you purchase a bottle of Ajipon (200 yen per bottle) from the vending machine in the studio, scan the QR code on the Ajipon bottle with a QR code reader, and take a photo, you can create an Ajipon label with your face on it. Stick it on the bottle to create your own customized Ajipon bottle! (Please note that no receipt will be issued.)

Yes. It is located at the entrance.

We offer wheelchairs for rental (for use inside the museum only).

If you wish to rent one, please ask at the reception desk.
Please note that we have only a limited number of wheelchairs and rental may not always be possible.
We do not offer strollers for rental.
Also, please also refrain from using strollers inside the museum.
Please prepare a baby carrier or other means as necessary.

Visitors may take photos anywhere in the museum except in the Water Theater.

Please refrain from taking photos in a manner that may disturb other visitors, such as using flash photography or selfie sticks.
Also, except in the Room of Earth and The Park of Light, please refrain from recording video or audio.

There is a smoking room at the entrance

(*Smoking is prohibited in the tour area).

We do not allow pets to enter the museum.

Entering with a guide dog is permitted.

"As a general rule, we do not allow food and drinks to be brought into the museum. However, we do permit water and tea in plastic bottles or water bottles (please drink it while sitting on a chair or bench).
We do not have restaurants or other eateries."

Free lockers are available next to the reception.