FAQFAQ

About Visits and Bookings

When is MIM open and closed?

We are open 9:30-17:00 and closed on Wednesdays and Thursdays.

Do you have parking?

There is space for up to 40 cars in the parking lot.

Do I need a reservation?

Yes, an online reservation is required at least one day prior to your visit.

How far in advance can I book a tour?

You can book a tour online up to one month in advance of your visit.

How many people can join a tour?

The capacity of the Full Museum Tour is 14 people.

Do children under six count towards tour capacity?

Children over the age of two count towards tour capacity.
Unfortunately, due to infection prevention measures we are
unable to accept children under the age of two on the tour.

Can I change my booking?

If you need to change your booking, please cancel your booking and reserve again online.

Can I visit the MIM Shop without booking a tour?

Due to infection prevention measures only visitors with a tour reservation may visit the MIM shop.

How do I book a tour?

You can book a tour online.

Travel agencies, people who use a wheelchair, have low mobility, or need special assistance, please book via telephone.

*Please note that the tours include several flights of stairs, both up and down.

About the Tours

What kind of tours are there?

At MIM you can enjoy a Full Museum Tour.

1. The Full Museum Tour is an in-depth guided tour which takes 90 minutes, and includes the Room of Earth, Gallery of the Wind, Room of Time, Water Theater and the Park of Light. The tour is guided from the Gallery of the Wind onwards.

2. The Short Museum Tour is a self-guided tour of the Room of Earth which takes 30 minutes. It does not include a guide or access to the Park of Light (including the create your own "My Ajipon" label).

Is it a guided tour?

The Full Museum Tour is a guided tour starting with the Room of Earth.

Is MIM a barrier-free building?

Yes, MIM is a barrier-free building.

The tours include several flights of stairs, but elevators are also available. Please contact us via telephone if you have any concerns about accessibility during the Full Museum Tour.
Telephone:
0569-24-5111(MIZKAN MUSEUM)
Is there guidance available in languages other than Japanese?

The Room of Earth has pamphlets available in English, Korean, and Chinese. We also have an app you can download for audio guidance in English.
The Full Museum Tour guidance is only available in Japanese.

What is "My Ajipon?"

For an additional fee of ¥200 yen, you can create an Ajipon label with your picture on it. (Ajipon is our much loved citrus-seasoned soy sauce brand.)

About MIM

Does MIM have a nursing room?

Yes, MIM has a nursing room near the entrance.

Does MIM offer rental wheelchairs or baby carriages?

MIM has wheelchairs available for use.

If you wish to use one, please ask at reception. Please note that wheelchairs are available on a first-come, first-served basis with a limited supply.
MIM does not have baby carriages available for use.
Can I take photos inside MIM?

Yes,

you can take photos inside of MIM without flash.
Does MIM have a smoking room?

Yes, MIM has a smoking room near the entrance.

The rest of the building is non-smoking.
Can my pet come inside MIM?

No, pets are not allowed inside MIM,

except for guide dogs.
Can I eat or drink inside MIM?

No, food and drinks are not allowed inside MIM.

There is no restaurant on the premises either.
Does MIM have lockers?

Yes, MIM has lockers available for free near the entrance.

About School Tours

【Announcement】

Reservations for school tours should be made by phone.
School tours can only be accepted if part of class study.